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Refund Policy

At Vista Reach Marketing Nepal, we prioritize client satisfaction and strive to deliver high-quality digital marketing services, including social media marketing, content creation, and performance advertising. However, we understand that there may be rare instances where a refund is necessary. This Refund Policy outlines the terms under which refunds may be issued.

1. Eligibility for Refunds
Refunds may be requested under the following conditions:

  • The service was not delivered as described or agreed upon in the service agreement or invoice.

  • Technical or operational issues on our end prevented service completion.

  • The client cancels a project before significant work has begun.

2. Timeframe for Requesting Refunds
To be eligible for a refund, you must submit a written request within 7 days of the initial service delivery or invoice date, whichever comes first.

3. Type of Refunds
Depending on the nature of the request, refunds may be:

  • Full Refund: If no work has been initiated or if cancellation is requested within 24 hours of payment.

  • Partial Refund: If work has started but not completed, and only a portion of the service was delivered.

  • No Refund: If the service has been fully delivered or if the refund request falls outside the eligibility window.

4. Non-Refundable Items
Refunds will not be issued for:

  • Completed projects or services already delivered in full.

  • Third-party costs or fees (e.g., paid advertising spend, software subscriptions).

  • Custom work where resources and time have been invested as per the client’s request.

5. Process for Requesting a Refund
To request a refund, please email vistareachmarketing@gmail.com with the subject line "Refund Request." Include your name, project/service details, date of payment, and reason for the request. Our team will respond within 5 business days to review and confirm the status of your refund.

6. Refund Method
Approved refunds will be issued via the original method of payment within 10 business days of approval.

7. Dispute Resolution
If a refund request is denied and the client is not satisfied, we encourage open communication to resolve the matter professionally. Disputes may be escalated to management if necessary.

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